Damaged Or Lost Packages
Damaged shipments do occur. All shipments must be thoroughly inspected for any sign of damage before signing the carrier's freight bill. The driver is required to wait during your inspection. For all shipments, the packaging should be saved in good order in case a return needs to be made. The freight company prior to issuing a return must inspect damaged freight.
If there is damage, call us immediately at (800) 696-7614 before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored.
Once the order has been shipped from our facility, Flexible Assembly Systems, Inc. assumes no responsibility for delayed, lost, and or damaged shipments. If your order is delayed, lost, and or damaged a claim must be filed through the shipping carrier. Please keep in mind that it can take up to 1-8 business days to process claim through UPS & FEDEX. Please email us at Info@FlexibleAssembly.com or call customer service at (800) 696-7614. We are available to help facilitate the expediting of this claim.
If there is Visible Damage or you feel there may be Concealed Damage to the packaging, carefully unpack and inspect the contents of the shipment prior to signing the freight bill. The driver must wait. If the contents are damaged, you should reject the shipment. If the contents are not damaged you should accept the shipment, but you should still make a note on the freight bill that the packaging was damaged.
If damage is Concealed and you did not make a note on the Freight Bill, you have 48 hrs. to report that damage to FlexibleAssembly.com. Damaged items will be replaced or repaired at no cost to the Buyer.
All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals and accessories. Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays. If you do not make the product available for pick up, you will be responsible to ship the product back yourself. Please email us at Info@FlexibleAssembly.com or call customer service at (800) 696-7614 ASAP to return or report a damaged product.