SHIPPING POLICY
Last updated Febuary 20, 2024
This Shipping & Delivery Policy is part of our Terms of Sale ("Terms") and should be therefore read alongside our main Terms: https://www.flexibleassembly.com/terms-and-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping
We offer FREE Ground shipping on Orders that are over $999.99. Shipping weight must be under 20 lbs. Free shipping is only eligible in the continental United States.
We offer the following rates:
- UPS Ground
- UPS Home Delivery
- UPS 3 Day
- UPS 2 Day
- UPS 1 Day
- UPS International Economy
- UPS International Priority
- UPS International 2 Day
- Freight LTL
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
Have a shipping account with FEDEX or UPS? Contact Customer Service by email or phone, or write in the "special instructions" box during your checkout process and type in your FEDEX/UPS account number. FEDEX & UPS may also require us to obtain the billing address associated with your shipper account number. There will be a $15.00 handling fee.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:
- Afghanistan
- Belarus
- Central African Republic
- Democratic Republic of the Congo
- Cuba
- Ethiopia
- Hong Kong
- Iran
- Iraq
- North Korea
- Lebanon
- Libya
- Burma
- Nicaragua
- Russia
- Somalia
- South Sudan
- Sudan
- Syria
- Ukraine
- Venezuela
- Yemen
- Zimbabwe
Free Ground shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
We are not able to ship to PO Boxes, AFO/DPO/FPO Boxes.
International shipments are limited; please email or call Customer Service in advance prior to ordering. This is to ensure that we can ship to your country.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
SHIPPING TO A FREIGHT FORWARDING COMPANY
In the event that an order is shipped to a freight forwarding company, payments via wire transfer will be the only acceptable form of payment. Flexible Assembly Systems Inc. is not liable for lost or damaged goods upon the delivery of goods to the designated freight forwarding company.
SHIPPING TO A POSTAL STORE
In the event that an order is shipped to a postal store, payments via wire transfer will be the only acceptable form of payment. Flexible Assembly Systems Inc. is not liable for lost or damaged goods upon the delivery of goods to the designated postal store.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://www.flexibleassembly.com/return-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: info@flexibleassembly.com
- Online contact form: https://www.flexibleassembly.com/contact-us