Last updated January 07, 2022
To return an item, access your account online, view your order and you can then submit your Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
8220 Arjons Drive
San Diego, CA 92126
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged
- Spare Parts
- Custom configured Tools
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
365 day returns in resalable condition with 25% restocking fee
Stock Code: B
30 day return policy with 25% restocking fee
Stock Code: C
Non-Returnable / Non-Refundable
If you would like to change any information on your order please contact our customer service department for further assistance. Spare parts are non-returnable, non-cancelable, and are non-refundable. Merchandise that has been special ordered and not normally stocked by us may incur a 25% cancellation charge. Once your order has shipped permission for any return merchandise must be secured from our customer service department. The return of non-defective merchandise, when authorized, may incur 25% re-stocking fee, at our discretion.
Excluding non-returnable items, we accept returns within the first 30 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.
To initiate a return, please submit your return online. If you have any questions, please call our Customer Service Dept. at (629) 287-7000. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in the manner mentioned above. Items that are returned damaged or without proper packaging materials are subject to a 25% restocking fee (if we approve the item to be returned). For all returns and cancellations that "shipped free", a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
Visit our knowledge base article on How to return an item
If you have any questions concerning our return policy, please contact us at: