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Shipping
Freight forwarders, hazardous materials, dimensional weight and collect accounts.
7 answersWebsite
Accounts, order history, tracking and what is shown on a product page.
6 answersBilling & Payments
Accepted methods, wire transfer, PayPal and declined payments.
4 answersOrders
Order status, cancellations, government and military purchasing.
4 answersTaxes
Sales tax and applying a resale certificate to an order.
2 answersReturns
How to return or exchange an item, step by step.
1 answerAnswers
Most asked
- Declined payment instructionsQuestion: My card was declined, what else can I do? Answer: If you're checking out online and an error occurs, double check that your card information is correct; or use another card. Should the problem persist, contact us to verify your billing information and we will place your order. What causes
- Saving with Flexible AssemblyQuestion: Do to offer any discounts? Answer: Every now and then, we have the occasional coupon available to add to checkout. However, we have various promotions in effect to all our customers! Free Ground Shipping We offer free ground shipping to web orders over $999.99 across the continental United
- Return or exchange an itemQuestion: How can I go about returning an item to Flexible or exchanging my item for a different one? Answer: You can send out a Return Authorization by going to your my account section. By going to Purchase History, select your order and click Request a Return. From there you will be given a chance
- Shipping Hazardous MaterialsQuestion: Do you ship hazardous materials? Answer: We are able to ship hazardous materials. However, hazmat items are limited to ground shipping, this may include but not limited to: Lithium-Ion batteries ESD floorcare products Cleaning products Oil etc. Note: Hazardous materials cannot ship oversea
- Understanding sales taxQuestion: Will I be charged a sales tax? Answer: We collect/remit sales tax based on state and/or local requirements. Why am I paying a sales tax? Tax laws for online sales began from a Supreme Court Decision in 2018. We are taking every step to comply with the law, whenever it may apply. If your or
- Items sold separatelyQuestion: Does this tool come with a battery? Answer: While we sell many tool kits that include batteries, most of our tools sold online do not include batteries. Why is there a battery on a "tool only" product? Our vendors provide us high-quality product images to use online. However, most images p
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