Help centre
Shipping
Freight forwarders, hazardous materials, dimensional weight and collect accounts.
- Shipping Hazardous MaterialsQuestion: Do you ship hazardous materials? Answer: We are able to ship hazardous materials. However, hazmat items are limited to ground shipping, this may include but not limited to: Lithium-Ion batteries ESD floorcare products Cleaning products Oil etc. Note: Hazardous materials cannot ship oversea
- Handling CostsQuestion: Why is there a handling fee applied to my order? Answer: The Handling charge is derived from the surcharges that UPS/FedEx has; including taxes, fuel chargers, etc.
- Item weight vs dimensional weightQuestion: Why is my shipping rate so high? Answer: Shipping is calculated by an item's weight and where the item is being shipped to. However, carriers will consider dimensional weight instead of item weight. Dimensional weight bases the package weight by an item's dimensions and package density. Wh
- Shipping to a Freight ForwarderSome of our international customers rely on freight forwarders for their shipping. Often times, they will use their international number on their freight address. We have taken measures to ensure that all transactions are legitimate; having the international number on the shipping address could lead
- Using your collect shipping accountQuestion: Why I can't I use my own shipping account online? Answer: You will be able to use your shipping account, after your order has been placed. In the order comments section, please note which shipping out you would want to use. Your order will be adjusted accordingly. If you were unable to wri
- Drop shipping itemsQuestion: Why can't these items drop ship direct to me? Answer: We try and get everything to our customers as quickly as possible. However, due to manufacturer policies, items must be received into our warehouse first before being sent out.
- Shipping from one residential address to anotherQuestion: Why can't I ship from one residential to another? Answer: You can ship from one residential to the other. However, a signature will be required at the shipping address. Due to the rise in fraudulent orders online, Flexible Assembly Systems has implemented an aggressive Anti-Fraud system th
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